Last updated: August 3, 2026

This policy applies to international orders placed with Vibe Hoodie Shop, operated by KONIC LLC.

Unless checkout expressly states otherwise, international orders are shipped on a duties-unpaid basis, sometimes described as Delivered Duty Unpaid or DDU.

This means that product prices and shipping charges displayed at checkout generally do not include import duties, value-added taxes, customs-clearance fees, brokerage charges, or other destination-country charges.

This policy should be read together with our Shipping Policy, Refund Policy, Return Policy, and Terms of Service.

Nothing in this policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

1. Duties-Unpaid Shipping

Unless checkout expressly confirms that applicable import charges are prepaid or included, international orders are shipped without advance payment of destination-country duties and taxes.

The recipient may be required to pay charges before the parcel is:

• Released by customs;
• Transferred to the local delivery carrier;
• Delivered to the destination address; or
• Collected from a customs or carrier facility.

A shipping charge paid to Vibe Hoodie Shop covers the shipping service selected at checkout. It does not automatically include destination-country import charges.

2. Customer Responsibility

The recipient is responsible for import-related charges assessed by customs authorities, government agencies, brokers, postal services, or carriers unless checkout expressly states otherwise.

These charges may include:

• Import duties;
• Value-added tax;
• Goods and services tax;
• Sales or consumption tax;
• Customs-clearance fees;
• Brokerage fees;
• Carrier handling fees;
• Storage charges;
• Inspection fees; and
• Other destination-country charges.

Vibe Hoodie Shop does not determine or control these charges and cannot guarantee the amount that may be assessed.

Before placing an international order, customers should contact the relevant customs authority or review official destination-country guidance concerning:

• Import thresholds;
• Product restrictions;
• Applicable duty and tax rates;
• Required identification or documentation;
• Customs-clearance procedures; and
• Carrier or brokerage charges.

3. Customs Valuation and Documentation

Vibe Hoodie Shop and its fulfilment or shipping partners may provide customs documentation reasonably required for international delivery.

Customs declarations may include:

• The product description;
• The quantity;
• The declared transaction value;
• The country of manufacture or fulfilment;
• The package weight;
• The applicable customs classification; and
• Other information required by the carrier or customs authority.

We do not agree to:

• Declare an incorrect value;
• Describe a commercial purchase as a gift when it is not one;
• Provide false customs information; or
• Alter documentation to avoid lawful duties, taxes, or restrictions.

The recipient may be required to provide identification, tax information, proof of purchase, or other documentation directly to the carrier or customs authority.

4. Customs Delays

Customs processing may delay delivery beyond the estimate shown at checkout or in our Shipping Policy.

Delays may result from:

• Customs inspections;
• Missing recipient information;
• Requests for identification or proof of purchase;
• Unpaid duties or taxes;
• Restricted-product reviews;
• Security screening;
• High customs volume;
• Public holidays; or
• Carrier and customs handoffs.

Vibe Hoodie Shop does not control customs processing times or decisions.

A customs delay does not automatically qualify an order for a refund or replacement.

5. Unpaid Customs Charges and Refused Parcels

If the recipient refuses the parcel or does not pay required duties, taxes, clearance fees, or carrier charges, the parcel may be:

• Held by the carrier or customs authority;
• Returned to the sender or fulfilment facility;
• Placed in storage;
• Abandoned;
• Confiscated; or
• Destroyed.

A refusal to pay customs charges does not automatically qualify the order for a full refund.

If a parcel is returned and successfully received at an authorized facility, Vibe Hoodie Shop will review:

• The condition of the returned products;
• Whether the products can be recovered or reused;
• Original and return shipping costs;
• Customs, brokerage, storage, and carrier fees;
• Fulfilment and handling costs already incurred; and
• Other actual non-recoverable costs associated with the order.

6. Returned, Seized, or Destroyed Parcels

Vibe Hoodie Shop cannot guarantee that a refused, unclaimed, or customs-held parcel will be returned.

Where a parcel is seized, abandoned, confiscated, or destroyed by customs or the carrier because the recipient did not complete required procedures or pay applicable charges, a refund may not be available.

If a parcel is returned, the available resolution may be:

• A partial refund;
• Store credit;
• A discount code; or
• Reshipment subject to additional shipping, customs, handling, or remake charges.

The resolution depends on parcel recovery, product condition, applicable law, and actual costs already incurred.

7. Refund Calculations

Vibe Hoodie Shop does not charge a fixed 30% restocking or handling fee for customs-related returns.

Where legally permitted, a refund for a refused, unclaimed, or customs-returned parcel may be reduced only by actual and reasonable non-recoverable amounts, which may include:

• Original shipping charges;
• Return shipping charges;
• Customs or brokerage charges billed to Vibe Hoodie Shop;
• Carrier handling or storage charges;
• Non-recoverable fulfilment costs; and
• The value of products that are lost, destroyed, damaged, personalized, or otherwise unable to be recovered.

No deduction will be made for an amount that was not actually incurred or cannot reasonably be connected with the failed delivery or return.

Import duties, taxes, customs charges, and fees paid directly by the customer to a government authority, broker, or carrier cannot normally be refunded by Vibe Hoodie Shop.

If a refund is approved, Vibe Hoodie Shop will process it within 3–5 business days. Additional posting time may be required by the payment provider, bank, or card issuer.

8. Contact Information

For questions about customs documentation, international delivery, or a parcel held or returned by customs, contact:

Related policies:

• Shipping Policy
• Refund Policy
• Return Policy
• Exchange & Replacement Policy
• Terms of Service