Contact us
Last updated: August 3, 2026
We are here to help. Contact the Vibe Hoodie Shop Customer Support team with questions about our products, orders, payments, shipping, returns, refunds, exchanges, replacements, or website policies.
How to Reach Us
Email:
support@vibehoodie.shop
Australian Support Phone:
+61 468 017 142
Our team typically responds within 1 business day. During public holidays, promotions, or periods of unusually high enquiry volume, responses may take longer.
If you have not received a reply, please check your spam, junk, or promotions folder before sending another message.
Order Enquiries
To help us locate your order and respond efficiently, include:
- Your order number;
- Your full name;
- The email address used at checkout;
- A clear description of the question or issue;
- Photographs of the product or packaging, where relevant; and
- Tracking or carrier information for delivery enquiries.
Do not send complete payment-card numbers, card security codes, account passwords, or other sensitive payment credentials by email.
Returns and Product Claims
Contact Customer Support before sending any product back. Written Return Authorization and a confirmed return address are required.
Products sent without authorization or to an unconfirmed address may not be accepted or processed.
Review our Return Policy, Refund Policy, and Exchange & Replacement Policy before submitting a claim.
Business Information
Trading Name:
Vibe Hoodie Shop
Legal Business Name:
KONIC LLC
Registered Business Address:
1309 Coffeen Avenue, Suite 1200
Sheridan, Wyoming 82801
United States
Australian Operational Warehouse:
53 Sackville Street
Bardwell Valley, NSW 2207
Australia
Important: Neither address is an automatic return address. Do not send a product to either location unless Vibe Hoodie Shop provides written Return Authorization and confirms the applicable return destination.