Last updated: November 1, 2023

We want to convey our appreciation to you and sincerely hope that you are delighted with your order.

Should you find yourself less than fully satisfied with your purchase, please know that we are prepared to provide a refund or facilitate an exchange.

For more detailed information, please consult our return policy outlined below.

TIME-LIMIT RETURNS

You may initiate a return within 30 days from the date of item receipt. To process a return, please ensure that all items being returned are in pristine, unused condition, and still include all of their original tags and labels.

ACCEPT RETURNS

We gladly welcome returns for items in the following situations:

Incorrect item shipped by us: If you received the wrong item, whether it's a size, color, style, or an entirely different product.

Defective item: In the event that you receive a damaged, broken, or otherwise defective item.

Item not as described: If the item you received does not match the description provided on our website or in our marketing materials. We kindly request our customers to thoroughly review item descriptions before placing their orders to avoid any discrepancies.

However, if you are not completely satisfied with your purchase or have simply changed your mind, please be aware that we do accept returns and offer a partial refund of the total.

Please note that there are certain reasons for returns that we cannot accept. While we understand that mistakes can happen, returns due to customer error cannot be accommodated.

Request a return after a 30-day warranty

We want to clarify that we cannot accept returns for the following reasons:

Customer changed their mind: Returns will not be processed for items the customer decided they no longer want.

Customer ordered the wrong size or color: We strongly recommend customers carefully consult the size chart to ensure a proper fit and select the correct color. If the customer orders the wrong size or color, we will be unable to accept the return.

Customer damaged the item: In cases where the customer has damaged the item, we cannot accept the return.

Delivery time: Returns will not be accepted if the items were delivered within the specified time frame.

Please note:

Gift cards are non-returnable items and cannot be returned.

All sale or discounted items are considered final sales and are not eligible for returns.

EXCEPTIONS

At Vibe Hoodie Shop, we understand that unexpected issues can arise with your purchase, and we are dedicated to making the resolution process as hassle-free as possible.

To facilitate this, we have introduced a 'NO NEED TO RETURN' policy for specific situations. This means you won't have to physically return the item to us. Instead, we kindly ask you to provide us with detailed information and photographs of the item(s) in question. This allows us to swiftly and effectively address your concerns, saving you both time and money while ensuring the best possible service.

To proceed, please reach out to us using the following link: Contact Us

RETURN PROCESS

To start the return process, please contact us at support@vibehoodie.shop. Upon reaching out to us, we will quickly furnish you with comprehensive instructions regarding the appropriate steps and location for returning your package. It's essential to be aware that we cannot accept items sent back to us without prior return authorization.

Kindly keep in mind that customers are responsible for covering the shipping costs associated with the return.

REFUNDS or EXCHANGE

After receiving your returned item and assessing its condition, we will proceed with the return or exchange process. You will be notified via email once your return has been successfully processed.

REFUND

After we have completed the refund process, please be aware that it may take some time for your financial institution to make the funds accessible in your account.

For your reference, here are the estimated time frames for different payment methods:

• PayPal: 3 to 5 business days
• Credit card: Up to 10 business days

*Limitations: Our warranty policy is applicable only once per order.

EXCHANGE

Upon receipt of the items you've returned, we will promptly reach out to you to confirm the specifics of the items you'd like to exchange.

If you'd like to proceed with an exchange, and the error is not attributed to our end, we would be delighted to provide you with an attractive offer for reordering. Please don't hesitate to contact us for additional information.